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Thank you for shopping with

Store Policy

At Hidden Gem Jewellery Studio, we are very grateful that you have included our work into your lives. You are not just another customer to us, you gave our work a new forever home! We want to give you the most enjoyable shopping experience.   That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our instore and online policies.

Exchanges Welcomed

No refunds.

Exchanges are welcomed upto 21 days after purchase. 

Credits are given to regular priced jewellery only.  Shipping fees are non-refundable. 

USA customers: Please contact us directly BEFORE shipping products back.  For Contents of Parcels, it MUST be labelled with Returned Goods; Canadian Art.  Mislabeled parcel may be charged unnecessary brokerage/duty fees for customers.

50% deposit is required for custom orders and all custom orders are final sale. 

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